Linea Pelle guarantees all products to be free of damage for the first 90 days from the time of purchase, and will replace or refund in the event a problem occurs. After 90 days we will attempt to assist with repairs, including replacement hardware, to the extent the items or repair services are possible. Please note, Linea Pelle products are made of made of washed Italian leather. Animal skin is inherently prone to occasional blemishes and bruising. This tends to show more with light to medium color leathers, and only adds to the character of the casual vintage look of our products. Our items are treated with a post-construction enzyme wash, which creates a natural weathered look and fraying on the edges. These are not considered defective or damaged characteristics of our styles, and will not be accepted as such.
For all repairs, proof of purchase from LineaPelle.com is required. If your item was purchased from a Linea Pelle retail partner, please contact the retailer about repairs.
To begin the repair process, please contact Customer Service at 1.800.770.0027 or email email@example.com with photos of the damaged portion of your item. Note: If the item you are inquiring about is outside of our 90 day warranty a repair fee may be required.